![]() I’m order to do that they charge your credit card $25 just to cancel. After receiving 3 or 4 boxes I decided to cancel my subscription because it’s a waste of money. When I went to can el it states I signed up for an 6 month subscription which I did not, and there is absolutely they no way for me to prove that. I wanted a monthly box that I could cancel at anytime. There are 1 or 2 items usually in a box that you may actually use. The items you receive are okay quality and definitely not worth the amount that you pay for a box. Their last email response "After reviewing your case, we will issue you a 3 month store credit and I want to be clear this is the final resolution we can offer" They haven't answered my questions and my request for a partial credit card refund. The credit card they have on file expired January 2022, but they continue to charge it every month as a "virtual credit card" as they do not have the updated credit card information. I have not received a monthly email from this company in 2 years. ![]() They have charged my credit card over $960 for boxes I did not authorize! I brought it to their attention in an email that during my 6 month subscription, I received their email each month letting me know the bump box was being assembled, if I wanted to make any changes and when it shipped. They have "no record" of me cancelling after the 6 month subscription. ![]() I've contacted the company and they won't return my calls, only emails stating their automatic renewal policies and will give me a store credit. Imagine my confusion when he asked me if our daughter enjoys receiving the bump boxes and how long I plan on sending them since our grandson is 2? I immediately logged onto the bump boxes website and my account was still active so I cancelled it again! I have 3 married daughters and grandchildren and order plenty of things online, so I'm very cognizant of cancelling subscriptions when they are complete. When my husband views our online banking, he's under the assumption monthly withdraws are active and current subscriptions that I have purchased and an authorized withdraw. I just realized they're still charging me $40 every month and sending the box to my daughter who moved over 2 years ago! If I wanted to continue her subscription, I definitely would have updated her address. I ordered a 6 month subscription back in September of 2021 and called to cancel when the 6 month subscription was complete. Thank you again, Cat from Bump Boxes.I wish I had read these reviews before sending bump boxes to my daughter. If you would please reach back out with your account information, we would love to get you all taken care of. However, once your cancellation fee was paid, you should not have seen any more attempts on your card, and we would like to get to the bottom of this, and make sure nothing was missed. We do offer our month to month subscription, which is not tied to any specific length, and does not include the many discounts, but can be cancelled at any time with no fee. This is stated on the front page of our website, and is standard with most committed subscription companies. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. (We are parents too, and know your time is precious!) When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. We just hate having you wait in long phone queues, so we do encourage you to email or chat, so we can get you taken care of much faster, in respect for your time. We understand that some customers would prefer to be in contact via phone, and we are working to add to our team, to ensure that avenue of communication is opened very soon. Most of our emails do have an automatic responder that asks for more information, so that our agents are able to get you fully taken care of in fewer emails, so we do ask that you respond to those, to ensure you get connected with an agent. We do respond to all emails and chats as quickly as possible, once they are sent to an agent. We have requested that you send us your contact information so that we can look into this, and find out what happened. I am so disheartened to hear that you had a bad experience. Hi Natalie, Thank you so much for reaching out with your honest review. Reply from Bump Boxes Updated Feb 7, 2022
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